1. Build clear and efficient complaint channels and processing procedures, and strive to solve customers' difficult and complicated problems; ensure timely and effective response to customer feedback, so that customers feel worry-free.
2. Clarify the responsibilities of each department, implement hierarchical follow-up, and implement scientific management methods; establish an effective supervision team to ensure that service implementation is firmly guaranteed.
3. Standardize service processes and provide diversified solutions and service methods.
4. Establish a supervision team composed of senior company leaders and core members of various departments to monitor our service quality and efficiency through an effective service supervision mechanism.
5. Professional technical and quality management team (Science and Technology Department) provides technical support and quality assurance, including guidance on use and installation.
VI. Commitment to provide high-quality services
1. Ensure that products comply with relevant national standards;
2. Ensure the integrity and timeliness of the contract, and the satisfaction rate of complaint handling reaches 90%;
3. Provide support and guidance for technical problems encountered by users;
4. Establish and improve complaint channels and handling procedures to help customers solve difficulties;
5. Establish an effective supervision team to ensure that service implementation is firmly guaranteed.
VII. Provide comprehensive pre-sales, sales and after-sales services
Guangdong Jiayou Industrial Aluminum Co., Ltd. always adheres to the concept of "quality-based, service-oriented" to provide customers with comprehensive and efficient after-sales support. Whether you encounter product consultation, technical problems or service needs, we promise to respond quickly and solve them professionally to ensure that your project is efficiently promoted.
Technical consulting support
The professional engineer team is online 7×12 hours to provide you with one-to-one services such as product selection, installation guidance, and technical parameter interpretation.
Quality Assurance Service
All industrial aluminum products have passed strict quality inspection and provide complete quality certificates. If non-human quality problems are found, you can apply for quick return or compensation.
Quick response mechanism
After-sales service hotline (18925914346) responds within 30 minutes, arrives at the site within 24 hours in Guangdong Province, and coordinates and resolves outside the province within 48 hours.
Customized solutions
Provide value-added services such as product optimization and process adjustment for special application scenarios or project requirements to ensure that the product perfectly matches your project.
Regular return visits for maintenance
Proactively track customer usage, provide anti-oxidation maintenance suggestions, connector inspection and other value-added services to extend product life.
Service process
1. Submit requirements: Submit problem description and pictures/video materials via phone, official website online form or corporate WeChat.
2. Diagnosis and analysis: The technical team will issue a preliminary solution within 1 hour.
3. Processing and execution: The local service provider will visit or remotely guide to complete the processing.
4. Satisfaction confirmation: After the problem is solved, the customer service specialist will follow up on the acceptance results.
Quality Assurance System
Raw material traceability: The source of each batch of aluminum ingots can be checked
Production process: ISO 9001 quality management system certification
Test report: Provide third-party compression and corrosion resistance test data
